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Report A Problem

If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at

This includes problems that you may be experiencing with the following:

  • no water service
  • low water pressure
  • issues with taste, odor or color of your water
  • streetlight outages
  • power outages 
  • sewer backups
  • clogged catch basins
  • flooding
  • wastewater odors

Water Waster? Click Here to Report Violators

Report incidents of water waste in your neighborhood or in other parts of the city. Please be aware that the City and County of San Francisco can't take action upon a complaint without the address of where the water waste took place.

For billing issues please visit Account Services.