Active Alerts

There are no alerts at this time. If you are experiencing a water, power, or sewer emergency or service problem call our 24-hour hotline at 3-1-1 or (415) 701-2311 from outside SF or log on at sf311.org.

Free Toilet Program (Plumbing Fixture Replacement Program)

FREE toilets, including installation by a licensed plumber, while funds last! The Plumbing Fixture Replacement Program (PREP) helps residents save water and money by replacing old, water-wasting toilets.

Applicants must meet the following criteria:

  1. Have an active residential SFPUC water account.
  2. Have an existing toilet(s) with a rated flush volume of 1.6 gallons per flush (gpf) or higher.
  3. Install water-efficient showerheads and faucet aerators, provided for free 

Residential properties purchased after July 1, 2009 are not eligible to participate, because San Francisco’s Residential Energy and Water Conservation Ordinance requires that water-efficient fixtures are in place before the property is sold.

Read and accept the Program Terms and Conditions (Español | 中文) before clicking below to submit your application.

Submit an online application

Properties with abnormal site conditions (e.g., rotted flooring, atypical plumbing configurations, etc.) will not be eligible for the PREP Program until conditions are improved by owners.

Questions about the application or the program terms? Email the SFPUC Water Conservation Section at waterconservation@sfwater.org. 

Questions about your installation appointment? Please contact the SFPUC's plumbing contractor, Bottom Line Utility Solutions (BLUS) at 800-597-2835 or alena@blusinc.com.  

Please reschedule any in-person appointments if you or members of your household are sick.

Last updated August 14, 2023