- phone (650) 652-3199
- mail_outline Water Quality Division firstname.lastname@example.org
The City and County of San Francisco has a cross-connection control program to protect the City’s drinking water distribution system from contamination caused by backflow. This program was established through the City’s Backflow Prevention Ordinance, adopted in 1984 and revised in 2016.
Who Must Comply?
If your property has a potential cross-connection or hazard (for example, boiler, chemical feed equipment, dedicated irrigation, an interconnected fire sprinkler system, or building height 40 or more feet above the point of connection/water meter), then the requirements of the Backflow Prevention Ordinance apply to you. You are required to install an approved backflow prevention assembly and have it tested at least annually.
Backflow Tag Sales
Customer Services Bureau is currently closed for in-person sales at 525 Golden Gate Avenue. The office is processing backflow tag purchase requests on Tuesdays and Thursdays. For fastest service, drop off purchase requests before 8 am in the night mail box outside the entrance to the building. Questions? Contact the Water Quality Bureau at (650) 652-3199 or email@example.com.
Annual testing of backflow prevention assemblies is required by state and federal regulations and is essential for the protection of your drinking water. The State of California has explicitly confirmed that testing must continue despite the pandemic.
We know that some people are concerned about the potential risk of transmission of SARS-CoV-2 posed by interacting with a backflow tester. Please contact your testing company to discuss the safety measures it takes to protect your and their tester's health. Your company can work with you to arrange special accommodations to help you feel safe.
What Is Backflow?
Under normal conditions, water from the distribution system flows into a consumer’s premises. When backflow occurs, water from the consumer’s premises flows into the distribution system. If that water is contaminated because of activities on the consumer’s premises (for example, addition of rust-inhibiting chemicals to a boiler or use of photo-processing chemicals), the water can carry contaminants into the distribution system, possibly causing illness or even death.
The City’s cross-connection control program is administered by the Water Quality Division of SFPUC and the Environmental Health Branch of the San Francisco Department of Public Health, in coordination with the Plumbing Inspection Division of the Department of Building Inspection.
To help you comply with San Francisco’s Cross-Connection Control requirements, be sure to check the Consumer Guide to Backflow Prevention and additional program resources listed below. You can also contact the Cross-Connection Control Program at firstname.lastname@example.org or (650) 652-3199 between 8 AM and 5 PM.
How Do I Comply?
All potential cross-connections must be protected with an approved backflow prevention assembly.
To be approved for use in San Francisco:
- Approved Backflow Prevention Assemblies List
An assembly must be on the Approved Backflow Prevention Assemblies list developed by the University of Southern California Foundation for Cross-Connection Control and Hydraulic Research.
The assembly may not be modified or installed in a manner that differs from the configuration tested and approved.
- New Assemblies
New assemblies must be tested immediately after installation and at least once a year thereafter. After the initial test, Water Quality Division will send you a notice when annual testing is due.
All testing must be performed by an Authorized Backflow Prevention Assembly Tester.
Resources for Consumers and Contractors
- List of Companies Employing Authorized Backflow Prevention Assembly Testers
- CCAMS Customer User Guide
- General Requirements for Installation of Backflow Prevention Assemblies at Point of Connection/Water Meter
- Required Levels of Backflow Protection for Potable Systems
- Cross-Connection Control Requirements for Fire Services
- Cross-Connection Control Requirements for Dedicated Irrigation Systems
- Required Levels of Backflow Protection for Onsite Water Reuse Systems
I’m a backflow prevention assembly tester. What do I need to know?
Testers must be permitted by the Department of Public Health. Certification requirements are listed on the department’s website https://www.sfdph.org/xconn.
If you have questions or need additional assistance, contact the Cross-Connection Control Program at email@example.com or (650) 652-3199 between 8 AM and 5 PM.
Resources for Assembly Testers and Test Companies
- Water Quality Division Manual for Cross-Connection Control
- Instructions for Authorized Backflow Prevention Assembly Testers - 2022
- CCAMS External User Manual for Testers
- Request to Purchase Backflow Tags by Mail
- Request to Purchase Backflow Tags at Rollins Road
- Request to Exchange Backflow Tags
- Requirements for Companies Employing Authorized Testers and Specialists
Recording of the 2021 Annual Meeting for Authorized Backflow Prevention Assembly Testers
- Approved Backflow Prevention Assemblies List
Last updated: 01/21/2022