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SFPUC’s Customer Service Bureau to Resume In-Person Services at Agency Headquarters on July 12

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San Francisco, CA – The San Francisco Public Utilities Commission’s Customer Service Bureau will return for in-person services at our headquarters, 525 Golden Gate Avenue on Monday, July 12. After more than a year’s absence due to the coronavirus pandemic, the customer service team will once again assist residents will bill payments, account and usage questions, along with free water-conserving device distribution in a live setting.

“Although we have maintained continuous electronic, online, and payment partner customer services throughout the pandemic, we know some residents feel more comfortable speaking face-to-face with our employees,” said SFPUC Acting General Manager Michael Carlin. “We are looking forward to providing great customer service once again in a safe, accessible environment at our agency headquarters.”

The agency’s Customer Service Bureau provides account support for water, power and sewer bill services, offers details about rebate programs and other incentives, and allows customers to report any problems.

As part of a pilot program, the customer service team will be open from 10 a.m. – 2 p.m., Monday through Friday on the 1st floor of the SFPUC headquarters. Walk-ins are welcome for all services, except for new service installations, which will require an appointment.

About the San Francisco Public Utilities Commission
The San Francisco Public Utilities Commission (SFPUC) is a department of the City and County of San Francisco. It delivers drinking water to 2.7 million people in the San Francisco Bay Area, collects and treats wastewater for the City and County of San Francisco, and generates and delivers clean power for municipal buildings, residential customers, and businesses. Our mission is to provide our customers with high quality, efficient and reliable water, power, and sewer services in a manner that values environmental and community interests and sustains the resources entrusted to our care. Learn more at www.sfpuc.org.

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