Active Alerts

Flood and high wind watch for San Francisco. 

For your safety, avoid driving or walking through standing water at all cost.
Please be cautious of manhole covers that may have been dislodged. Report dislodged manhole covers to @SF311. 

Emergency Operations Center (EOC) Activated

The City has activated the Emergency Operations Center (EOC) to coordinate citywide operations, such as clearing storm drains, responding to hill slides, distributing sandbags, and ensuring residents are informed.
Report non-life-threating storm issues to 311, such as:

  • Clogged catch basins
  • Non-life-threatening street and residential flooding
  • Sewer backups or wastewater odors
  • Downed trees

Read more about what to do before and during the storm.

Stay safe and avoid unnecessary travel.

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Plumbing Fixture Replacement

FREE Toilets, including installation by a licensed plumber, while funds last

The Plumbing Fixture Replacement Program (PREP) is resuming installations for eligible customers. Our highest priority is the health and safety of our customers, employees, and contractors. We have implemented Health and Safety Protocols to mitigate the spread of Coronavirus. Our employees and contractors are required to follow the new protocols diligently, to sustain a healthy and safe workplace in this unique environment.

To help residents save water and replace old, water-wasting fixtures, we are offering a program that provides free toilets with free installation. The PREP is open to residential properties in San Francisco with active water service accounts.

Applicants must meet the following criteria:

  1. Have existing toilets that use at least 3.5 gallons per flush (gpf)
  2. Install water-efficient showerheads and faucet aerators, provided for free.
  3. Provide at least two photographs of the eligible toilets. See photo guidelines and how to identify eligible fixtures.
  4. Read and agree to our Health and Safety Protocols.

Bathrooms must accommodate installation of new high-efficiency toilets without any plumbing alterations or repairs. Properties with abnormal site conditions (e.g. rotted flooring, atypical plumbing configurations, etc.) will not be eligible for the PREP until conditions are improved by owners.

Properties purchased after July 1, 2009 are not eligible for participation, because San Francisco's Residential Water Conservation Ordinance requires that water-efficient fixtures are in place before the property is sold.

Eligible fixtures are generally over 20 years old. Toilets rated 1.6 gpf or less already meet water efficiency standards and are not eligible for replacement under the PREP. For qualifying sites, licensed plumbers with Bottom Line Utility Solutions (BLUS) under contract with the SFPUC will remove old toilets and install new ones for free. Replacement fixtures will be limited to models specified by the SFPUC.

New Applicants: Submit an online application

New Applicants: Please do not submit duplicate applications for the same property. For applicants interested in applying on behalf of multiple properties, please register and log on to Conservation.sfwater.org and under Manage Accounts and Settings, click Linked Accounts. The ten-digit water service account(s) for each property are required to apply.

Review the program guidelines/terms and the list of required application questions. This is not the program application.

Existing Applicants: If your site has already been pre-inspected and has eligible fixtures, please contact the SFPUC's plumbing contractor, Bottom Line Utility Solutions (BLUS) at 800-597-2835 or sfconserve@blusinc.com if you have questions about your installation.

**If you or others in your household are sick, kindly contact BLUS at customerservice@blusinc.com to reschedule any onsite PREP appointments for another date.**

The PREP is intended to serve entire multi-family buildings, as well as single-family residences. Property owners, property managers or water account holders, with the agreement of all three parties if they are not one and the same, may coordinate submission of a single application for all toilets and urinals in the entire building.

Questions

Please email our Water Conservation team at waterconservation@sfwater.org or see the PREP Fact Sheet (Chinese) (Spanish).

Last updated July 7, 2020